Returns & Refunds Policy

This policy operates alongside your rights under the Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind Returns

We accept change of mind returns within 30 days of delivery, provided the product is:

  • Unused
  • In original condition
  • In original packaging
  • Returned with proof of purchase

Return shipping costs for change of mind returns are the customer’s responsibility. Original shipping fees are non-refundable unless required by law.

Non-Returnable Items

For hygiene, safety and commercial reasons, the following items cannot be returned for change of mind:

  • Used drinkware
  • Used lids, straws or mouth-contact accessories
  • Personalised or customised products
  • Clearance or final sale items
  • Gift cards
  • Items not in original packaging

Faulty or Damaged Products

If you believe your product is faulty, damaged or not as described, please contact us with:

  • Your order number
  • Proof of purchase
  • A description of the issue
  • Photos or video showing the issue

We will assess your claim and provide a remedy in accordance with the Australian Consumer Law.

Refunds

Approved refunds will usually be processed back to the original payment method. Processing times may vary depending on your bank or payment provider.

Exchanges

Exchanges may be available depending on stock availability. If the requested item is unavailable, we may offer a refund or store credit where appropriate.

Amazon Orders

If you purchased through Amazon, your return may need to be processed through Amazon’s returns system. Amazon’s return procedures and timelines may apply.

How to Start a Return

Please contact us before sending any item back.

Email: hello@rehydra.com.au